RETURNS & REFUNDS
If you have a query about returns first contact us HERE.
No Quibble Refund or Exchange on all Purchases:
We guarantee if you are not fully satisfied with any of your purchases you may return them to us (usually up to 30 days after the day of receipt or by 15th of January for Christmas gift orders) for a full refund or exchange. We do not pay for the return postage costs on No quibble refunds or exchanges.
Items must be returned in the same condition as received i.e not opened and in a perfect condition to qualify for a full refund / exchange. If items show signs of usage beyond handling we reserve the right to reduce the amount refunded. When returning an item please include all paperwork that you received with your order and write on it that you would like to exchange or receive a refund.
Before returning an item contact us HERE and you will be given the address for item returns.
Damages, Faulty or Missing Parts.
If your order is received damaged during transit contact us HERE and will arrange a replacement.
If on opening your product and it is damaged you will need to send photographs of the damage and then a new item will dispatched as soon as possible.
If a part is missing from a product then contact us HERE and we will first try to find and send a replacement part. If this is not possible a replacement item will be dispatched as soon as possible.
All returned products will be returned free of charge as we will refund you the cost of delivery.