DELIVERY or COLLECTION
If you have a query about an existing orders first contact us here.
Toys to Grow only deliver within the United Kingdom. We do not deliver to the Channel Islands or overseas. For the Highlands & Islands please contact us for delivery details.
Flat rate – fast delivery (UK Mainland): Orders under £40 = £4.99
Orders are posted the same day or the next working day. Orders will usually arrive within 2 to 3 working days (excluding Saturday and Sunday and Bank Holidays) from dispatch but please allow up to 7 working days before contacting us if your order fails to arrive. We reserve the right to change our order and delivery deadlines in the event of adverse weather conditions in the UK.
We offer free Delivery on all orders over £40. Just select the ‘Free Shipping’ option at the checkout only if your order is over £40.
All orders are dispatched via our courier My Hermes and all orders are tracked. Please make sure that someone is available to take delivery of your order or just simply let us know in your ‘Order notes’ a safe place for delivery or where you want them to leave the package, We will make sure the courier knows the details.
Missing or Late orders:
If you have not received your order within 7 days of placing your order contact us. For late orders we can have our courier firm trace the package. We cannot accept claims for missing orders or missing items more than 10 days after the date of order, if you order is lost in transit a new order will dispatched free of any charges.
Incorrect Address/Delivery Details:
If you make a mistake when providing the address and postcode for delivery please contact us immediately. If our courier returns an order because you made a mistake with the address, postcode or delivery address your order will be returned to us. Return charges by the courier plus the outbound postage charge will be deducted from your refund.
Click & Collect
If you wish to place an order here and collect in store for free just select at the checkout ‘Pickup from Store’. Just let us know in the check out ‘order notes’ when you want to pick it up and your order will be ready for you when you want it.